Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to our FAQ section! Here, we’ve compiled answers to some of the most commonly asked questions to help you shop with ease. If you need further assistance, feel free to reach out to our customer support team.

1. What types of jewellery do you offer?

At Nidhis Treasure, we specialize in high-quality imitation jewellery, including necklaces, earrings, bracelets, rings, and more. Our collections are designed to offer trendy, elegant, and versatile pieces for every occasion.

2. How do I place an order?

Placing an order is simple! Just browse through our collections, select the items you wish to purchase, and click "Add to Cart." When you're ready to check out, go to your cart and follow the steps to complete your order. You can pay securely via credit/debit card, UPI, or other available payment options.

3. Do you offer international shipping?

Yes! We offer international shipping to many countries. Shipping costs and delivery times vary depending on your location. Please check the shipping details at checkout for more information.

4. What are your shipping charges?

• Domestic Orders: We offer free shipping of Rs. 999 all orders within India.
• International Orders: Shipping charges are calculated at checkout based on the weight of the package and the destination. You can view the shipping costs before completing your purchase.

5. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order via the courier’s website or contact our customer service for assistance.

6. Can I modify or cancel my order?

If you need to make changes or cancel your order, please contact us within 24 hours of placing the order. Once your order has been processed or shipped, we are unable to modify or cancel it. However, you can initiate a return or exchange after receiving your order.

7. How do I return or exchange an item?

We accept returns and exchanges within 7 days of receiving your order. To initiate a return or exchange, please contact us at [insert contact email] with your order number. The item must be in its original condition, unused, and with all packaging intact. Please refer to our Return and Exchange Policy for detailed instructions.

8. What should I do if I receive a damaged or defective item?If your item arrives damaged or defective, please contact us immediately at [insert contact email]. Provide photos of the issue, and we will assist you with a replacement, exchange, or refund, including covering the shipping costs for returning the damaged item.
9. Do you offer gift wrapping or packaging?

Yes! We offer elegant gift-wrapping options for an additional fee. If you’d like to have your jewellery beautifully packaged for a gift, simply select the gift-wrapping option at checkout.

10. How do I care for my imitation jewellery?

To ensure your jewellery stays in great condition:

• Keep it dry and avoid exposure to water, perfumes, and lotions.
• Store in a cool, dry place away from direct sunlight.
• Clean with a soft cloth to remove dirt or oils, and avoid using harsh chemicals.

11. Is my personal information secure on your website?

Yes, we take your privacy and security seriously. Our website uses secure encryption to protect your personal and payment information. For more details, please refer to our Privacy Policy.

12. How can I contact customer support?

If you have any questions or need assistance, our customer service team is happy to help. You can reach us via Mail at nidhiajmera29@gmail.com

13. Do you offer discounts or promotions?

We occasionally offer promotions, discounts, and special deals. To stay updated on the latest offers, you can subscribe to our newsletter or follow us on social media. Be the first to know about exclusive discounts, new arrivals, and more!

14. Can I buy jewellery in bulk or wholesale?

Yes, we offer bulk and wholesale purchases for retailers and businesses. If you're interested in wholesale pricing, please contact us at [insert contact email] for more information and to receive a customized quote.